Refund policy

There is no free trial. Instead, your first payment comes with a 14-day money-back guarantee.

Last updated: 8 November 2026

The guarantee

If Connected Outreach isn’t right for you, ask within 14 days of your first payment and we refund that payment in full. You don’t need to give a reason.

It covers the first payment of a new subscription: the first time a workspace pays for the plan, whichever billing period it chose (monthly, every 3 months, every 6 months or yearly). That first payment is refunded in full, whatever the period.

How to ask

Within 14 days of the payment, send us a note through the contact form (choose “Billing or refund”) or email hello@connectedoutreach.com, using the address you signed up with. Saying “refund, please” is enough.

How you get the money back

Refunds are made through Dodo Payments, our payment processor, to the card or payment method you paid with. How long it takes to show up depends on your bank or card provider.

When we refund the payment, we also cancel the subscription, so it won’t renew.

What isn’t covered

Renewals, and any payment after the first one on a workspace.
Requests made more than 14 days after the first payment.
Prorated refunds for unused days in a billing period.

Cancelling

You can cancel any time from the billing page in your account. Cancelling stops future renewals. Your plan keeps running until the end of the period you’ve already paid for, and you won’t be charged again.