Before you cancel
- Export your leads while you still can. Most tools stop you at the door once the plan ends. A CSV with profile links is enough to bring them here or anywhere.
- Write down which sequences are mid-flight and who is in them, so you don't write to the same people twice from the next tool.
- Screenshot your settings and templates. Good notes are worth keeping.
Stop the tool
- Pause or stop every campaign and sequence. Cancelling the billing does not always stop sends before the period ends.
- If it's a browser extension or desktop app, remove it from your computer.
- If it's a cloud tool that holds a session cookie, delete the cookie or your account data inside the tool if it lets you.
- In LinkedIn, use Sign out of all sessions under settings. That makes every stored session useless at once, the old tool's included, and signs you out of your own devices too.
The last step is the one that actually ends the tool's access. Cancelling a subscription doesn't.
Cancel the billing
Find the billing portal, cancel, and note the date the plan ends. Check whether any money comes back: refund policies differ, and several of the vendors on our comparison pages don't state one on their pricing page. If you are owed something, email them with the date and your account email.
Check what it left behind
- Sent invitations under My Network: withdraw old pending ones you don't want hanging around.
- Your inbox: replies that arrived while the tool was running and nobody answered.
- Your LinkedIn security settings: any session or device you don't recognise.
If you're moving here
Do all of the above first, then upload your CSV and copy a fresh li_at cookie after signing out of all sessions. Never run two tools on one account at the same time, not even for a day of overlap.
If the tool held your session cookie
Cloud tools, ours included, work from a copy of your LinkedIn session cookie. Deleting your account in the tool should remove it, but you can't see their database, so end the session from your side as well: Sign out of all sessions in LinkedIn, or change your LinkedIn password. Either one makes every stored copy of the old cookie useless, including any the tool kept. Then sign in again on your own devices.
Timing the switch
Leave a gap of a few days between the last run on the old tool and the first run on the new one, with nothing automated in between. It gives LinkedIn a quiet account to look at, it gives people mid-sequence time to answer, and it stops two tools counting the same week's invitations separately. Start the new tool at Slow pace and a low daily limit, as you would with any account that has just changed how it behaves.
People who were partway through a sequence don't need to start again. Message the ones who accepted, once, and let the rest go.
Cancelling Connected Outreach
Open Billing in the app, click Manage subscription and cancel in the Dodo Payments portal. The plan runs to the end of the period you paid for. If you are within 14 days of your first payment, email hello@connectedoutreach.com and we refund it in full. Then use Delete my cookie on the LinkedIn Cookie page; it removes the cookie and wipes the cloud browser's LinkedIn session at the same time. The full policy is in Billing and refunds.